Terms & Conditions

Last Updated:Jan 14th 2023

1. Terms

eigo.io is an educational service that operates as a sole trader under the name EIGO IO, which is based in the United Kingdom and registered at the address of Liverpool, Merseyside, L19 7AD.

Please read these terms and conditions carefully before using the service.

By using the service, you are agreeing to following terms and conditions, which apply to all users, visitors and others who access the service. Disagreeing to these terms will not allow users to make use of the service and features.

2. Accounts

By creating an account on eigo.io, you agree that the information you use solely belongs to you and may not be shared with others. You are responsible for safeguarding your information, whether it is used for our service or a third party service. In the unlikely event of a breach or unauthorised use of your account, you must notify us immediately.

3. Security

eigo.io does not process or store your credit card information. All payments are processed through Memberstack and Stripe, depending on the type of plan purchased by the user.

4. Plans

When you purchase a plan on eigo.io, you are granted access to the features assigned to that plan. it is up to you not to share your account with other users who have not purchased a plan on eigo.io. Violation of this condition may result in termination of the plan without refund. Users on a Student plan are entitled to lessons for the duration of their contract and must renew their contract if they wish to continue using the service after termination.

5. Cancellation Policy

Plans can be cancelled at any time.

If a user who has purchased an annual Student plan decides to cancel before the last month of their contract, he/she will be charged a fee based on the number of months used to date and will receive a refund according to this fee.

For example:

  • A yearly plan is bought at 720 GBP (60GBP per month)
  • The plan is cancelled 6 months in
  • The base monthly rate for this plan is 75 GBP
  • The total refund will be 270 GBP
  • £75 x 6 = £450 & £720 - £450 = £270

If the monthly base rate exceeds the total cost of the package purchased, then the user will not be eligible for a refund. In this scenario, it's better to continue using the contract until it expires.

All users must notify me before cancelling their package or subscription in order to receive a refund.

All monthly plans are exempt from refund unless there are extenuating circumstances. For example, if you are unexpectedly ill and/or hospitalised and unable to take lessons, then you will be eligible for a refund. Evidence in the form of a note or document is required in these circumstances.

As plans are based on a subscription model, if you simply forget to cancel your plan before the next payment date, you will not be eligible for a refund as users are made aware of the recurring payments before signing up.

It is advised that you cancel your plan and continue taking lessons until the termination date of your plan.

Refunds take 5-10 days to be processed and sent to your bank account.

6. Changes

These terms and conditions may be modified without notice. Users, visitors and others must agree to any revisions made to the current state of the service.

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Terms & Conditions


1. 規約

eigo.ioは、イギリスに拠点を置き、Liverpool, Merseyside, L19 7ADの住所で登録されているEIGO IOの名の下に個人事業主として運営されている教育サービスです。




2. アカウント




3. セキュリティ



4. プラン





5. プランのキャンセルと払い戻し




  • 年間プランを720ポンドで購入(60ポンド)。
  • 6ヶ月目に解約された。
  • このプランの基本料金は、月額75ポンドです。
  • 返金総額は、270ポンドです。
  • £75 x 6 = £450 & £720 - £450 = £270








6. 契約変更